The Innovation Heartbeat : A Framework for Everyday Innovation
Innovation isn’t just for billion-dollar companies and moonshot projects. It’s about solving real problems with creativity and domain knowledge. A process improvement, a workflow tweak, a feature shaped by customer feedback—these are all innovation in action.
But as companies grow, innovation often stalls. Communication lines stretch, priorities shift, and ideas lose momentum. That’s where the Innovation Heartbeat comes in.
The framework works like a supply chain for ideas, ensuring feedback and insights don’t get stuck but instead flow into real outcomes. It operates in three straightforward phases :
- Pulse In –> Collecting feedback from customers.
- Fill & Process –> Reviewing and grading feedback into actionable insights.
- Pulse Out –> Distributing those insights to stakeholders for ownership and action.
At the center of the framework is the Internal Champion, a role dedicated to curating, advocating, and sharing customer-driven insights. By tracking metrics like time-to-insight, conversion-to-acceptance, and customer signal trends, organizations can build innovation into their culture.
Best of all, it’s easier to implement when your company is small, so the system grows with you.
Read the full post or listen to the podcast edition here : https://6catalysts.substack.com/p/the-innovation-heartbeat
