Customer feedback is your lifeblood. But without a heartbeat, it clots. When insight doesn’t circulate, it dies in dashboards.

The Innovation Heartbeat is a system to keep your organization moving—drawing in feedback, processing it into meaning, and delivering it across every function that needs it.

There’s a certain rhythm that powers successful organizations… healthy pulse, healthy purpose.

The Innovation Heartbeat creates that.

Listen. Learn. Grow.

Two great podcasts that complement each other like coffee and cream. Subscribe to both and double up on the inspiration.

THE JOURNEY
by Six Catalysts

Special offer for raving fans of Nick Berry’s work : subscribe and get 6 months, on us (a $100 value). Includes a complimentary 30-minute 1-on-1 business troubleshooter call with me to tackle your most pressing growth hurdle.

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THE BUSINESS OWNER’S JOURNEY
by Nick Berry

We’re here to shorten the learning curve for entrepreneurs and business owners by getting other experienced business owners to pull back the curtain and share their hard-earned lessons learned.

I’ve got smart business owners
Telling their real stories
Sharing real lessons and strategies.

The Innovation Heartbeat

Abstract digital artwork in 16:9 format depicting the “innovation heartbeat” concept. The design uses flowing, wave-like lines and soft gradients to suggest a rhythmic pulse. Warm and cool tones blend together, with organic shapes representing circulation, symbolizing the flow of ideas and information through a system, inspired by the metaphor of a heart pumping lifeblood. No text or sharp objects are present; the overall effect is ambient and conceptual.

From Feedback to Force Multiplier

The Innovation Heartbeat doesn’t just organize feedback : it transforms how your company listens, learns, and leads. When implemented, it creates rhythm across teams, reduces friction between functions, and fuels a culture of responsiveness. This isn’t just a framework. It’s a force multiplier for product, marketing, operations, and leadership… all aligned around what your customers actually need.

What Changes When You Get This Right?

  • Product stops guessing and starts building value for customers
  • Marketing speaks in the language of real customers
  • Leadership decisions are grounded in truth, not hunches
  • Support and success teams become growth engines, not just cost centres

The Innovation Heartbeat unlocks all of this by ensuring that feedback doesn’t get lost—it gets leveraged.


Get the Free eBook

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Map Your Feedback Flow. Strengthen Your Pulse.

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Build Your Plan

Every company has an innovation pulse. The question is—how healthy is yours?

This focused, privacy-friendly tool will create a personalized Innovation Heartbeat plan for your organization, laying out the broad strokes for you.

You can generate this plan completely free of charge, and use it as a springboard for renewal within your organization.

No catches, no hard sells. Just go build.

Portrait of Paul Austin-Menear, founder of Six Catalysts and your next Fractional leader.

About Six Catalysts

Why did I start Six Catalysts instead of cozying up in a corner office somewhere?

I believe that a future with more entrepreneurs is a future where local communities and the people in them are more prosperous, vibrant, and resilient.

I’m wired to support people who are building things—by seeking clarity, sharing knowledge, and solving problems.

I help build organizations, as a fractional leader.

I help builders upskill and grow, as an educator and mentor.

I help founders and teams navigate bumpy roads, as a consultant and advisor.

Let’s build something great together.

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FRACTIONAL LEADERSHIP

For when you could benefit from an experienced leader, but aren’t yet ready to add a full-time, dedicated executive.

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SOLUTIONS

For when you have a clear expertise need for a specific project, and need a serious operator to execute relentlessly.

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BUILDER’S ACADEMY

Learn new skills or upskill your existing awesomeness in our Builder’s Academy. Self-paced, group, and 1:1 courses coming soon.

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Surprise!

You made it this far, and I think you deserve a treat.

Go check it out.